RETURNS, REFUNDS AND EXCHANGES

Our Returns Policy is in addition to your rights under the New Zealand Consumer Law.

Hot Body does not offer exchanges or refunds on sale or discounted items. 

In Store Purchase Returns Policy
We DO NOT offer refunds for any in-store purchase. We can only provide exchanges or store credit within 7 days of original purchase date granted the garment meets the below conditions:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including unworn and unwashed

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

 

Online Store Returns Policy
If your item purchased on Hotbodyswimear.co.nz is not the right fit, you are entitled to an exchange or refund within 7 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including unworn and unwashed
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  • Returned items not received in their original state will be automatically returned to the customer.

For all online exchanges, refunds and returns, please download and print our returns form and send this back to us with your item.

 

Postage of Exchange or Refund
Hot Body does not accept responsibility of customer sent return or exchange packages; so it is advised that when delivery returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

Return shipping is not paid by Hot Body Swimwear 


PLEASE NOTE: Duty, tax and/or delivery costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Hot Body Representative.

 

Returns Address
Please direct all return or exchange packages to:

Hot Body Swimwear
Shop 17, 24 Nuffield Street
Newmarket
Auckland 1023
 

Online Purchase Refund Payments
Refunds for online orders will be processed in the method as the original payment within 5 business days of Hot Body receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.

PLEASE NOTE: Hot Body cannot be held accountable for banking institution processing timeframes.

Exchanges or Replacements
Hot Body offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
  2.  A variance where payment is owed to Hot Body, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment


In Store Exchanges 
The Hot Body, Newmarket store can process exchanges for the same value only and accept products for store credit, should the item meet the requirements as listed above. Should your requested exchange item be at a different value, the variance will be applied to a store credit gift card, which can be used on any future Hot Body Swimwear purchase online or in-store within 3 months of being issued. 

 

Is your size or colour sold out or unavailable?
Fallen in love with a style, but can't find your size or colour? Contact a Hot Body Customer Service Representative at shop@hotbodyswimwear.co.nz to find out if it can be sourced for you.